Dear Tech Support Guy…

When I tell you that I cannot get the password reset link to work with your site, it should not take four different calls over two hours — with repeated efforts from numerous password reset emails — for you to finally ask, “What browser are you using?” (Three of those four calls got the same tech guy.  He asked on the final call.) You’re the tech guy — you should have figured it out on the first call.

And having a website that pretty much only runs on IE — although you can get it to work more or less in Firefox — and not advertising that fact up front is just eeeeviiiiil.

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